training

🧠 PROVIDER + ADMIN TRAINING & CERTIFICATION SYSTEM

📚 Smart SOP Library (Admin-Controlled)

A structured system where companies upload their own standard operating procedures (SOPs)

• Upload PDFs, videos, slides, or step-by-step task checklists
  
  

• Organize by service category or region
  
  

• Assign SOPs to all providers under their company
  
  

• Track who viewed, completed, or skipped them
  
  

• Auto-reminder if a provider hasn’t viewed a required SOP
  
  

🎯 Optional: mark “Mandatory Before First Job” to force SOP review

➡️ Appears in: Admin Panel > Company Settings > SOP Manager

🧪 Test-Based Certification Module

Prove skill before allowing access to certain job types

• Create quizzes/tests per skill or service (e.g., HVAC, Electrical Safety)
  
  

• Admins build test: multiple choice, image upload, checklist pass
  
  

• Score threshold to pass (e.g., 80%)
  
  

• Auto-badge if passed: ✅ Certified in Appliance Repair
  
  

• Auto-lockout if expired or failed too many times
  
  

• Re-test cooldown period (e.g., 14 days)
  
  

🎯 Ideal for insurance-backed services or licensing-required categories

📅 Training Progress Tracker

Dashboard for providers to view their progress and certifications

• % complete on required trainings
  
  

• List of badges earned + test history
  
  

• Next required training + deadline
  
  

• “Training Level” tier visible to admins (e.g., 1 = Basic, 3 = Fully Certified)
  
  

• Optional provider incentives for completing all trainings
  
  

➡️ Appears in: Provider App > My Certifications

🏢 Company-Level Training Templates

Franchise owners, HR reps, or large orgs can create full onboarding plans.

• Create a “Provider Onboarding Bundle”
  
  

• Add: 3 SOPs + 1 Test + 1 Video
  
  

• Assign it to all new providers under their org
  
  

• Track group completion progress
  
  

• Clone bundle for other regions or categories
  
  

🎯 Speeds up HR, ensures standardization across all locations

📝 Interactive SOPs (Elite Upgrade)

Turn boring PDFs into clickable, trackable training

• Step-by-step checklists (“Mark as Done” required)
  
  

• Embedded video or image per step
  
  

• Force correct order before completing
  
  

• End-of-SOP recap test
  
  

• Export completion as PDF receipt
  
  

🎯 Ideal for regulated or high-risk services (e.g., medical, electrical)

🔐 Credential Expiration & Alerts

Keep your platform legally safe

• Upload & tag credentials (e.g., license, insurance, first aid cert)
  
  

• Set expiration date
  
  

• Auto-warning 30/7/1 days before expiry
  
  

• Auto-hide provider from booking if expired
  
  

• Admin override for grace period
  
  

🎯 Can be made mandatory for certain categories or zip codes

🧾 Admin Review + Moderation of Training Materials

• Approve submitted training videos/SOPs from companies
  
  

• AI scan for plagiarism or banned content
  
  

• Approve/reject test content
  
  

• Assign internal tags: “Legal Approved,” “Pending,” “Outdated”
  
  

• Version history of every SOP/test for compliance tracking
  
  

➡️ Appears in: Super Admin Panel > Training Content Queue

🧑‍🏫 Provider Education Hub (Optional Public Section)

Optional public-facing section on the site to show that Via Hive cares about professional development

Includes:

• Free tips for new providers
  
  

• Downloadable safety guides
  
  

• Video intros to popular job types
  
  

• Link to apply for advanced certifications
  
  

• “Best Practices” guides per service category
  
  

🎯 Helps attract serious workers, grant partners, and workforce orgs